Transforming HealthCare Information system of India’s biggest Cardiac Care hospital

Medicity, Ahmedabad is one of the oldest and largest public hospitals, in the world. Since its inception in 1982, it has been on the forefront in serving the‘ indigent class’. It is a part of the Civil Hospital which is the largest public hospital in India, located in Ahmedabad, Gujarat. Sprawled over 110 acres, Civil hospital houses autonomously managed and run Kidney, Cancer, Heart, Eye, Paraplegia, Dental and TB Hospitals. It’s known for treating over 13 lakhs patients and perform over 80,000 surgeries in a year. HOPS Healthcare partnered with the hospital to enable them to switch to a holistic EMR-EHR system for seamless information exchange and smooth functioning of the hospital.

Business Challenge Story

Medicity utilized different systems for registration and billing and maintained patient data in legacy records. The other key departments affecting Patient Care such as clinical, laboratory, Radiology were not integrated. Interconnectedness and interdepartmental communication was a challenge as most departments operated in isolation. There was no single system to integrate all the departments. Creating IT infrastructure for the system hosting was also a challenge considering the massive size of the hospital.

Transformation Story

To integrate all the departments and to create a cohesive information management system, HOPS Healthcare implemented EMR – EHR system for complete information management of the hospital. Our system bundled various clinical modules such as Specialty Templates, ePrescribing, 72 hours – Patient Chart, Voice Recognition, speech to text feature, Laboratory Integration, RIS integration, Patient Portal and Mobile app for seamless information exchange. Our features helped physicians to improve ‘Physician to Patient’ experience. RIS integration at all the 6 remote sites saved doctors and patient’s time that was earlier spent in commuting. Our operational modules such as front desk, administration, inventory, canteen management system, E/M coding, performance metrics, accounting and platform scalability enabled Hospital to achieve desired transformation and brought all the departments under a single system.

Impact Story

By leveraging the HOPS Healthcare Platform successfully, physicians and clinical staff reported an increase in productivity. Patient discharge time reported massive time reduction from 6 hours to 1 hour. Hospital’s output improved in all the critical areas including clinical, operation, and finance. Other key parameters of improvement included a considerable decrease in mortality rate, shorter length of stay (LOS), decrease in operating turn-around time (TAT), and patient wait-time. With all the remote centers integrated with the main hospital, physicians were able to screen remote patients without having to travel to remote centers. Medicity has been utilizing HOPS EHR-HMIS successfully for more than six years.